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Privacy Policy (RubyCo, LLC)

Effective Date: January 30, 2026

RubyCo, LLC (“RubyCo,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, interact with us, or otherwise use our services (collectively, the “Services”).

By using our Services, you agree to this Privacy Policy.

1) Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

  • Contact details: name, email address, phone number, shipping/billing address

  • Order details: items purchased, size/color selections, order notes, returns/exchanges

  • Account details (if applicable): login credentials and preferences

  • Customer support: messages you send us, reviews, and customer service communications

B. Payment Information
Payments are processed by third-party payment processors (such as Stripe, PayPal, Square, or others). We do not store your full payment card number. We may receive limited information related to your payment (e.g., payment confirmation, last four digits, billing ZIP, transaction ID).

C. Automatically Collected Information
When you use our Services, we may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, links clicked, time spent, referring/exit pages

  • Approximate location: derived from IP address

  • Cookies and similar technologies: to remember preferences and understand site performance

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders (including shipping, returns, and customer support)

  • Communicate with you about your orders, updates, and service messages

  • Personalize your experience and improve our website and products

  • Prevent fraud, secure our Services, and troubleshoot issues

  • Send marketing emails/SMS (where permitted and based on your preferences)

  • Comply with legal obligations and enforce our policies

3) How We Share Your Information

We may share information in the following situations:

A. Service Providers
We share information with vendors that help us run our business, such as:

  • Payment processors

  • Shipping and fulfillment providers

  • Website hosting and e-commerce platforms

  • Email and SMS providers

  • Analytics providers (e.g., site traffic measurement)
    These providers are only allowed to use your information to perform services for us.

B. Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, your information may be transferred as part of that transaction.

C. Legal Requirements
We may disclose information if required to do so by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect rights, safety, or prevent fraud.

4) Marketing Communications (Email & SMS)

Email: You can unsubscribe anytime by using the “unsubscribe” link in our emails.
SMS/Text messages: If you opt in to receive texts, you can opt out anytime by replying STOP (or as otherwise instructed in the message). Message and data rates may apply.

Even if you opt out of marketing messages, we may still send non-promotional communications (such as order confirmations and shipping updates).

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep the site functioning properly

  • Remember settings and preferences

  • Understand traffic and improve performance

You can control cookies through your browser settings. Disabling cookies may affect site features.

6) Data Retention

We keep personal information only as long as necessary to:

  • Provide Services and fulfill orders

  • Maintain records for legitimate business purposes

  • Comply with legal, tax, accounting, or reporting requirements

  • Resolve disputes and enforce agreements

7) Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to certain exceptions)

  • Opt out of certain marketing communications

To request any of these, contact us using the details in the “Contact Us” section.

9) Children’s Privacy

Our Services are not intended for children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

10) International Visitors

If you access our Services from outside the United States, please note that your information may be processed and stored in the United States or other countries where our service providers operate.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Effective Date.” Your continued use of the Services after changes means you accept the updated policy.

12) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

RubyCo, LLC

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